Career Profile
Since starting my journey as a Support Engineer in 2012, I've honed a wide range of skills that ensure high availability and proactive management of various business applications. My toolkit includes proficiency with monitoring tools like Zabbix, Oracle EMCC, and Nagios, and I'm adept with both Windows and Linux environments, not to mention Java app servers like Tomcat and Oracle Weblogic/Fusion Middleware. In 2021, I advanced to an EAI Consultant role, where I now serve as a vital link between customers and development teams. In this capacity, I coordinate releases, patches, upgrades, and the deployment of new services. My expertise extends to Oracle Fusion Middleware products such as Weblogic, OSB, SOA, OHS, OSM, and Oracle Database, as well as Oracle Linux/Solaris. I'm also proficient with third-party applications and have gained valuable cloud experience and certifications with Microsoft Azure and Oracle Cloud. Additionally, I have administrative experience with the Atlassian product suite—including Jira, Confluence, and Bitbucket—and Office 365 tools, which further supports my ability to manage and streamline project workflows effectively.
Experiences
Provide support to our Customers, handling their requests, through any communication channel, email, phone, chat, ticket. Service-desk activities in order to maintain all the environments working properly based on Oracle Fusion Middleware (Weblogic11/12, OSB.12c, SOA.12c, OHS.12c), Oracle Database (11g/12c), Oracle Linux/Solaris. Liason with customer to understand, develop and deploy new services, requirements or improvements. Create techincal documents for the new improvements/changes to be deployed on OSB in order to accommodate customer's new services requirements. Always available to help-mentality, as an Integration Consultant its easy to be challenged on a daily-bases due to being the bridge from frontend and backend services and also with 3rd party applications.
Oracle Fusion Middleware - Oracle Database - Oracle Linux/Solaris - OSB/SOA - Weblogic
Provide support to our Customers, handling their requests, through any communication channel, email, phone, chat, ticket. Liason with development teams to schedule releases, patches, upgrades into the different environments of the Customers. Service-desk activities in order to maintain all the environments working properly based on Oracle Fusion Middleware (Weblogic11/12, OSB.11, OSM.7, OHS.12), Oracle Database (11g), Oracle Linux (6.1). Liason with customer to understand, develop and deploy new services, requirements or improvements. Create techincal documents for the new improvements/changes to be deployed on OSB in order to accommodate customer's new services requirements. Always available to help-mentality, as an Integration Consultant its easy to be challenged on a daily-bases due to being the bridge from frontend and backend services and also with 3rd party applications.
Oracle Fusion Middleware - Oracle Database - Oracle Linux/Solaris - OSB/SOA - Weblogic
Provide support to co-workers, account creation, laptop preparation and problem-solving through the onboarding process in a service-desk like approach. Manage all the Office365 stack in the company, including, Sharepoint, OneDrive, Microsoft Teams, Office, Outlook, account creation, sharepoint/onedrive space management, mailboxes, distribution lists, licenses, Teams creation. Manage Atlassian stack in the company, Jira, Confluence and Bitbucket, configure projects, workflows, notification and permission schemes, new wiki spaces and code repositories. Ensure all our customers have the best experience when our support is triggered, by providing them the expertise in a wide-range of technologies, Oracle Fusion Middleware products (SOA, OSB, WCC, OBI, ODI), Oracle Databases. Monitor customer's and internal tools and applications health, pro-actively using monitoring apps, such as Zabbix or EMCC. Ensure SLAs are kept and provide customers with KPI reports on the issues (backlogs, SLAs times, first response). Keep the environments up-to-date, by patching with the newest released patches or refresh them with upgrades.
Oracle Fusion Middleware - Oracle Database - Oracle Linux/Solaris - OSB/SOA - Weblogic - Azure - Oracle Cloud
I was part of an helpdesk team at the company José de Mello Sáude, where my responsibility was to interact with all external software and hardware providers at the hospitals and clinics. Provide application support and incident debugging, report bugs of the many applications available (clinical process, pharmacy, billing, etc.). Aligning with external suppliers and all hospital employees the deployment of updates or patches (operating systems or applications). Help with integration issues with a variety of different clincal diagnostics and therapeutics machinery and their own proprietary software.
Windows WWF with IIS - Oracle Forms - Oracle Database - SQL Developer
Ensure high-availability of the applications deployed in all our customers. Proactively and reactively monitoring, with Nagios plataform. Ticket handling, resolution and/or escalation. Log debug and analysis of issues that were reported by customers or detected in monitoring. Liason with different teams inside the company, DEV team and DBA team to provide the best approach to ticket resolution.
Weblogic - IIS - Oracle Forms - Oracle Database - SQL Developer - Apache/Tomcat